Eterna Vase

Customer satisfaction is our priority. For purchases you have made from Pixel Product, returns are subject to the following conditions:

• Return Period:
  You can request a return within 14 days from the date of receipt of the product.

• Return Conditions:

  • The products to be returned must be unused, in their original packaging and complete.
  • All accessories sent with the product, warranty certificate and invoice (if any) must be sent with the return.

• Return Process:

  • You can initiate your return request by sending an e-mail to info@pixelproductstudio.com with your order number.
  • After approval, send the product to the specified address with the contracted cargo company.

• Refund:

  • After the returned product is examined by us, if the return is approved, the payment will be made to you within 10 business days using the same method of payment.

As Pixel Product, we aim to deliver your orders to you in the fastest and safest way. Details regarding the shipping process are given below:

• Shipping Time:

  • Your orders will be prepared and delivered to cargo within 1-3 business days after payment is confirmed.
  • Cargo delivery time is usually between 2-5 business days, depending on your city and the cargo company.

• Shipping Fee:

  • All orders are shipped with free shipping.

• Cargo Tracking:

  • When your order is delivered to the cargo company, you will be sent a tracking number. With this tracking number, you can track the status of your cargo online.

• Delivery:

  • When your cargo is delivered, we kindly ask you to check your package before accepting it. In case of any damage or missing items, have a report drawn up by the delivery person and contact us immediately.